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Manager ( Domestic Call Centre), 5-8 years exp, Delhi/NCR : Mon

Location:Mon, Nagaland, India
Posted:4th Mar 2007
Details:
Manager ( Domestic Call Centre), 5-8 years exp, Delhi/NCR : Mon

A Telecom giant- A Client of ACCENTUS -
Ensure the achievement of the Contact Centre Service Levels/SLAs. . 2.Monitor the customer complaints on a day to day basis. 3.Handle escalations as per the escalation matrix. 4.Coordinate with the backend team/fi
 
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