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customer relationship officer

Location:Bangalore, Bangalore, Karnataka, India
Job Type:Permanent
Posted:31st Jul 2007
Closing Date:28th Aug 2007
Posted By:Elite Groups
Details:
customer relationship officer

Executive - Customer Service


Scope of function : To attend calls and provide customer service

Location : Bangalore, Hyderabad, Chennai


Age : 21 to 40

Education : Should be a graduate. Preferably non-MBA/ non- Technical educational background

SUMMARY OF RESPONSIBILITIES

To handle customer query efficiently and resolve all issues in first instance

To meet the customers' needs and provide customer satisfaction.
Wherever required up sell the appropriate product to all customers at the most profitable rate that can be achieved

To meet the customers' needs in order to provide satisfaction

To meet business targets for both quantity and quality

WORK EXPERIENCE & OTHER ABILITES REQUIRED:

Basic IT
Knowledge of Customer Service
Telephone
Business etiquette
Customer service - voice and listening comprehension
Prior experience in a Voice based process would be preferred
 
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